FAQ

Frequently Asked Questions

Find answers to your questions, whether you represent a brand or an agency looking for solutions to promote a brand, or you’re a local influencer wanting to monetize your Social Media creativity.

Influencers

FameUp connects you with thousands of local or national brands that will reward you for your social media creativity, when promoting their products & services.

You’ll find both local and national brands from all types of industries, from the smallest family businesses, up to big corporations. You can browse in-app the brands that have been previously checked and approved by the FameUp team.

Using FameUp, you can access paid collaborations based on different criteria stemming from the brand’s selection, based on your fit to the campaign brief or brand image and message, to your location, age, number of followers, or past results, including your rating and quality of your content.

You can also be invited to direct collaborations by the brands that select your influencer profile and want you to help them promote their products and/or services.

After installing the app on your smartphone, open it and select the “I want to be a paid influencer” option during the registration process.

To have your FameUp account approved you must:
– connect at least 1 social platform (Instagram and/or TikTok) to your FameUp account.
– and fulfill the approval conditions for at least 1 connected social platform.

In order for your social media account to be approved, it has to fulfil the following conditions:

Technical requirements:

  • You need at least 500 real followers.
  • Your social media account has to be public.
  • You need at least 12 public posts published on your account.
  • The reactions to all your posts need to be unhidden (applies to Instagram).
  • On Instagram, the engagement rate of your posts should have a minimum of 5% (ex. for 1000 followers, you need to have a minimum of 50 likes on each of the last 12 posts).
  • On TikTok:
    • under 10.000 followers: you need at least 15% views on your latest 12-15 videos out of your total number of followers (ex. for 1000 followers, you need to have at least 150 views per video);
    • up to 1M followers: you need to have 10% views on your TikToks (ex. 30k followers you need to have 3000 views).

 

Qualitative Criteria:

  • You need to be 16 years or older.
  • Your posts shouldn’t contain Mature Content
    Examples of mature content: nudity, vulgar and/or sexual content, offensive words and/or gestures, obscenities.
  • Your posts shouldn’t contain Restricted Content
    Examples of restricted content: weaponry, drugs, hate crimes, violence, harassment, intimidation.
  • Your posts shouldn’t contain Improper Content
    This means that your posts lack originality, authenticity, and/ or variety.
  • Your account shouldn’t be Impersonal
    Examples of impersonal accounts: a majority of posts containing memes, quotes, in-game recordings, fan accounts, any kind of accounts with a majority of inanimate objects, excessive product placement.
  • Your account presents a Lack of Quality
    It is possible that your posts have low quality photos or videos, low clarity, poor luminosity.
  • Your posts should be in the appropriate Language
    The preponderent language of the account and of your posts should be in the language of the country where the account was created in.

A good rating will help you to get more collaboration invitations. Brands are always looking for the best local influencers that are able to promote them in the online environment.

Carefully read the instructions provided by the brands. It’s highly important to fully understand the directions and objectives of the campaign. Don’t leave it to the last minute, make the most of the 72 hours you have to create the best content possible!

If you need more details, click on “Help & Support” on your profile page in FameUp and contact us through the Live Support, or send us an email by clicking on “Email us” (contact@fameup.com).

You should keep the post public on your feed for at least 7 days. Otherwise you risk getting a bad review or even being restricted in FameUp.

Your accounts can be under review for up to 72 hours, after which you will be notified if they have been approved or not.

In order to change the social media handles linked to your FameUp account, or your location, or similar information on your account, click on Help & Support on your profile page and contact us through the Live Support, or send us directly an email at contact@fameup.com.

Allow the notifications for FameUp app, put a profile picture, as this is your first introduction to the brands on our app. Set your prices for direct collaborations and be patient, since it’s mostly up to the brand’s own criteria and objectives.

You can also browse the brands on the Discover page and you can apply to the brands you like, in order to make them notice your profile and perhaps decide to work with you through a direct collaboration. For that, don’t forget to set your own prices!

Last but not least, make sure that you create good quality content constantly, in order to have an impeccable portfolio.

If you have any questions about the brief or the campaign, please reach out to us by clicking on Help & Support on your profile page and contact us through the Live Support or directly send us an email at contact@fameup.com.

After a collaboration is finished, there is a period of 48h during which, if the content is signaled by the brand or one of our agents for not following the instructions, there is a possibility for the payment for that specific collaboration to be refused.

Once you finish a collaboration, the money is transferred to your wallet and remains in Pending status for 48h. During this time, the brand or our agents have the chance to review your results.

Once you initiate the money transfer from your FameUp wallet to your bank account, it will take 3 to 5 working days until you receive it.

First of all, if you’re experiencing an issue while using our app, follow the next steps try to fix the issue at hand:

  • Make sure you have the latest version of the app (for this, go to App Store or Google Play, search for FameUp > if the button “Update” shows up, click on it and the app will be updated to the latest version).
  • If you already have the latest version of the app, uninstall and install the app again on your phone.
  • Turn off your phone and turn it back on again.
  • Make sure you are connected to the Internet and that the connection is stable.

 

If you’re still experiencing issues with the app, please get in touch with us at contact@fameup.com and send us the following information:

  • FameUp username
  • Instagram and/or TikTok username
  • A screenshot of your FameUp profile
  • A video recording all the steps you’re following and the error that you receive
  • The type and model of the device you’re using
  • The software version of the device (For iPhone go to Settings > General > About > Software version. For Android devices go to Settings > About phone > Software information).

 

Brands & Corporate

A single mobile app at your fingertips, FameUp connects you with tens of thousands of local influencers with an Instagram or TikTok account who are ready to promote your brand. Additionally, your brand is fully covered legally and fiscally.

Local influencers are individuals with 500-10k followers on Instagram and/or TikTok that are ready to promote your brand in an authentic and creative way on Social media.

After installing the app on your smartphone, open it and select the “I want to promote my business” option during the registration process.

Once you create your brand account, it takes a maximum 24 hours for the FameUp Support Team to verify your brand and approve your account.

In the main screen of the app, click on the “+” button and select the option “Create Paid Campaign”. Next, follow the steps in order to send your campaign proposal to the FameUp local influencers.

Try to be as specific as possible in the Instructions section, when briefing the local influencers. Explain exactly what your expectations are and offer influencers as many details and materials as possible, in order for them to be able to promote your brand in the most authentic and creative way. Use also the advanced filters to select the best local influencers for your brand and consider the objectives that you’ve set for your campaign.

The money will be blocked in your bank account until the end of the campaign or collaboration. More specifically: when the local influencer has uploaded the proof and insights of the post(s) on Instagram or TikTok.

It’s entirely your call if and when you accept to work with one or more FameUp local influencers. Choose wisely and select only the local influencers that best fit the objectives of your brand. When you’re ready, create your large-scale campaign or send invites to direct collaborations.

We offer you a 180-day copyright permission on the materials used and created by local influencers in FameUp.

Once a local influencer uploads the proof and insights of the post(s) on Instagram or TikTok in FameUp, you have the option of rating and leaving feedback for the collaboration. These are public and will reflect your satisfaction related to the collaboration with that individual.

Your public ratings and feedback can both help a local influencer to get more collaboration proposals and other brands to decide if that local influencer is appropriate for their needs and promotion objectives.

Of course. The advantage of using FameUp is that you don’t have to worry about the legal and fiscal terms of working with local influencers. All the FameUp local influencers have signed a legal contract and, at the end of each paid collaboration or campaign, you’ll receive the invoice on your email address.

Of course. From the main screen, sort and filter the local influencers based on your needs and access the target profiles for more details. Once you access a local influencer profile, you have the option to send a direct collaboration invite.

Active notifications will allow you to be up-to-date with the status of your influencer campaigns or direct collaborations. Also, you will be notified about the influencers that want to work with you or if the accepted local influencers need more information.

Agencies

A single mobile app at your fingertips, FameUp connects you with tens of thousands of local influencers with an Instagram or TikTok account who are ready to promote your clients. Additionally, your brand is fully covered legally and fiscally.

Local influencers are Social Media users with 500-10k followers on Instagram and/or TikTok that are here to promote your clients’ brand, products, or services in an authentic and creative way.

Yes! We offer a database with tens of thousands local influencer profiles you can browse through using advanced filters and select to work individually or at scale with the ones that fit your clients’ objective best.

After installing the app on your smartphone, open it and select the “I want to promote my business” option during the registration process. Create the brand account on behalf of your client and launch your campaign in under 5 minutes.

In the main screen of the app, click on the “+” button and select the option “Create Paid Campaign”. Next, follow the steps in order to send your campaign proposal to the FameUp local influencers.

We offer you a 180-day copyright permission on the materials used and created by local influencers in FameUp.

Once a local influencer uploads the proof and insights of the post(s) on Instagram or TikTok in FameUp, you have the option of rating and leaving feedback for the collaboration. These are public and will reflect your satisfaction related to the collaboration with that individual.

Of course. The advantage of using FameUp is that you don’t have to worry about the legal and fiscal terms of working with local influencers. All the FameUp local influencers have signed a legal contract and, at the end of each paid collaboration or campaign, you’ll receive the invoice on your email address.

Of course. From the main screen, sort and filter the local influencers based on your needs and access the target profiles for more details. Once you access a local influencer profile, you have the option to send a direct collaboration invite.