FAQ
Frequently Asked Questions
Influencers
FameUp connects you with thousands of local or national brands that will reward you for your social media creativity, when promoting their products & services.
You’ll find both local and national brands from all types of industries, from the smallest family businesses, up to big corporations. You can browse in-app the brands that have been previously checked and approved by the FameUp team.
Using FameUp, you can access paid collaborations based on different criteria stemming from the brand’s selection, based on your fit to the campaign brief or brand image and message, to your location, age, number of followers, or past results, including your rating and quality of your content.
You can also be invited to direct collaborations by the brands that select your influencer profile and want you to help them promote their products and/or services.
After installing the app on your smartphone, open it and select the “I want to be a paid influencer” option during the registration process.
To have your FameUp account approved, you must:
– to connect at least 1 social network (Instagram and/or TikTok and/or YouTube) in your FameUp profile.
– meet the account approval conditions for at least 1 connected social network.
Quality criteria:
-Below 18 Years Olds: You must be 18 years old.
-Mature Content: Posts with adult content are not accepted.
Examples of such content: nudity, vulgar and/or sexual content, offensive words and/or gestures, obscenities, etc.
-Restricted Content: Posts with content restricted by the social media platform are not accepted.
Examples of such content: weapons, drugs, hate crimes, violence, harassment, intimidation.
-Improper Content: This means that posts must be original, genuine and/or varied.
Examples of such accounts: excessive Lip-Sync posts, posts inspired or copied in detail from other content creators.
-Impersonal Account: Impersonal accounts are not accepted.
Examples of such accounts: mostly meme posts, quotes, in-game footage, fan accounts, any account with a high proportion of inanimate objects, excessive product placement.
-Lack of Quality: You must have posts that include high quality, clear, properly lit, unblurred photos or videos.
-Language: Your posts must be in the correct language. The predominant language of your account must be the one corresponding to the country in which you created your account.
Quantitative Criteria: You must meet ALL approval conditions for at least 1 connected social platform:
-Your social network profile must be public.
-You must have at least 500 followers on your social network profile. Your followers must be real and publicly active.
-Your engagement rate on the indicated social network must be:
*at least 5% for INSTAGRAM (eg if your profile has 5000 followers and your posted content does not attract more than 5% likes from your total followers, your access to the FameUp app will be denied).
*at least 15% views per video for TikTok (percentage calculated from the total number of followers, this percentage applies to the last 12-15 posts).
*at least 10% views per Short for YouTube (percentage calculated from the total number of followers, this percentage applies to the last 12-15 posts).
-You must have, in the last 6 months, at least 6 public posts on your social network profile.
-Public posts must respect copyright, show creativity and denote your personality.
A good rating will help you to get more collaboration invitations. Brands are always looking for the best local influencers that are able to promote them in the online environment.
Carefully read the instructions provided by the brands. It’s highly important to fully understand the directions and objectives of the campaign. Don’t leave it to the last minute, make the most of the 72 hours you have to create the best content possible!
If you need more details, click on “Help & Support” on your profile page in FameUp and contact us through the Live Support, or send us an email by clicking on “Email us” (contact@fameup.com).
Materials created by the Influencer must be public, accessible without restrictions and maintained in the feed for a period of at least 7 days for the Instagram and TikTok platforms and at least 14 days for YouTube after publication. In case of non-compliance with this condition, the risks may involve multiple consequences: receiving a small note from the client that affects your Rating within your profile, refusal of payment or restriction of the right to be an Influencer in FameUp.
Your accounts can be under review for up to 72 hours, after which you will be notified if they have been approved or not.
To be able to change the user assigned to the FameUp account, the location or other similar information, you will have to send us an email to contact@fameup.com or contact us through the support of the application via Chat.
Turn on notifications for the FameUp app, put a profile picture, this is the first impact the brand has with you, and be patient, because it now depends on the criteria and goals of the company.
When campaigns are launched that will include your account, you will receive an invitation to collaborate in the Notifications section of your FameUp account.
Last but not least, make sure you have quality content consistently to have a flawless portfolio.
If you have any questions about the brief or the campaign, please reach out to us by clicking on Help & Support on your profile page and contact us through the Live Support or directly send us an email at contact@fameup.com.
After a collaboration is finished, there is a period of up to 48 hours where the content is reviewed by us or the brand and flagged if all guidelines are not followed. Depending on the severity of the situation, we may come back with a request to restore and/or edit content, and payment for a certain collaboration may be refused in case of non-compliance with the instructions received.
Once a collaboration is completed, the money is pending for 15 days, after which it appears as received in the in-app wallet.
Once you initiate the money transfer from your FameUp wallet to your bank account, it will take 3 to 5 working days until you receive it.
First of all, if you’re experiencing an issue while using our app, follow the next steps try to fix the issue at hand:
- Make sure you have the latest version of the app (for this, go to App Store or Google Play, search for FameUp > if the button “Update” shows up, click on it and the app will be updated to the latest version).
- If you already have the latest version of the app, uninstall and install the app again on your phone.
- Turn off your phone and turn it back on again.
- Make sure you are connected to the Internet and that the connection is stable.
If you’re still experiencing issues with the app, please get in touch with us at contact@fameup.com and send us the following information:
- FameUp username
- Instagram and/or TikTok username
- A screenshot of your FameUp profile
- A video recording all the steps you’re following and the error that you receive
- The type and model of the device you’re using
- The software version of the device (For iPhone go to Settings > General > About > Software version. For Android devices go to Settings > About phone > Software information).
Brands & Corporate
A single mobile app at your fingertips, FameUp connects you with tens of thousands of local influencers with an Instagram or TikTok account who are ready to promote your brand. Additionally, your brand is fully covered legally and fiscally.
Local influencers are individuals with 500-10k followers on Instagram and/or TikTok that are ready to promote your brand in an authentic and creative way on Social media.
After installing the app on your smartphone, open it and select the “I want to promote my business” option during the registration process.
Once you create your brand account, it takes a maximum 24 hours for the FameUp Support Team to verify your brand and approve your account.
In the main screen of the app, click on the “+” button and select the option “Create Paid Campaign”. Next, follow the steps in order to send your campaign proposal to the FameUp local influencers.
Try to be as specific as possible in the Instructions section, when briefing the local influencers. Explain exactly what your expectations are and offer influencers as many details and materials as possible, in order for them to be able to promote your brand in the most authentic and creative way. Use also the advanced filters to select the best local influencers for your brand and consider the objectives that you’ve set for your campaign.
The money will be blocked in your bank account until the end of the campaign or collaboration. More specifically: when the local influencer has uploaded the proof and insights of the post(s) on Instagram or TikTok.
It’s entirely your call if and when you accept to work with one or more FameUp local influencers. Choose wisely and select only the local influencers that best fit the objectives of your brand. When you’re ready, create your large-scale campaign or send invites to direct collaborations.
We offer you a 180-day copyright permission on the materials used and created by local influencers in FameUp.
Once a local influencer uploads the proof and insights of the post(s) on Instagram or TikTok in FameUp, you have the option of rating and leaving feedback for the collaboration. These are public and will reflect your satisfaction related to the collaboration with that individual.
Your public ratings and feedback can both help a local influencer to get more collaboration proposals and other brands to decide if that local influencer is appropriate for their needs and promotion objectives.
Of course. The advantage of using FameUp is that you don’t have to worry about the legal and fiscal terms of working with local influencers. All the FameUp local influencers have signed a legal contract and, at the end of each paid collaboration or campaign, you’ll receive the invoice on your email address.
Active notifications will allow you to be up-to-date with the status of your influencer campaigns or direct collaborations. Also, you will be notified about the influencers that want to work with you or if the accepted local influencers need more information.
Reach represents the total number of unique individuals who have seen the content, accounting for 75-80% of the viewership.
Engagement represents the overall result including: the sum of likes, comments, and saves/shares. We have tools that collect real-time data from Instagram, TikTok, and YouTube, regarding the content posted during campaigns.
When it comes to ROI, since our main objective is creating awareness, we measure ROI through cost per view or cost per engagement
That is a great question! For starters, we only approve influencers whose profiles contain authentic content, clean profiles and minimal advertising.
When a campaign is launched, you have access to the list of content creators interested in collaborating, and they can be reviewed. Their Social Media profile can be accessed again, and the brand or an Account Manager from FameUp, decides whether the influencer is a good fit for the campaign.
Depending on the type of campaign, the content creator either has 3 days to post the material on Social Media in accordance with the Brief, after which our team checks the content (Quality Control), or they create the material and send it to the Brand for feedback (if we are talking about pre-approved content type of campaigns).
In addition to all this, we recommend and it is important to have clear instructions within the Brief, telling the influencer what they need to do, but also what they should avoid. This will give the content creators a better understanding of your needs.
Creating an account in the app is free of cost. Additionally, running a campaign does not require any other costs.
There is a minimum budget when it comes to offering the Account Management service.
Through the Account Manager service, we provide all the necessary support for managing campaigns, from implementation, user analysis and approval, to final numbers and reporting, where we provide a complete report that includes centralized results (number of posts, engagement, reach).
This service does not impose extra costs but requires a minimum budget of 3000 EUR (+VAT) per project, which will be used for influencer marketing campaigns.
Agencies
A single free mobile app, FameUp connects you with tens of thousands of local influencers active on Instagram and/or TikTok and/or YouTube who are willing to promote the products or services of the clients you represent. In addition, you are fully covered from a legal and tax point of view.
Local influencers are Social Media users with 500-10k followers on Instagram and/or TikTok that are here to promote your clients’ brand, products, or services in an authentic and creative way.
Yes! We offer a database with tens of thousands local influencer profiles you can browse through using advanced filters and select to work individually or at scale with the ones that fit your clients’ objective best.
After installing the app on your smartphone, open it and select the “I want to promote my business” option during the registration process. Create the brand account on behalf of your client and launch your campaign in under 5 minutes.
In the main screen of the app, click on the “+” button and select the option “Create Paid Campaign”. Next, follow the steps in order to send your campaign proposal to the FameUp local influencers.
Once a local influencer uploads the proof and insights of the post(s) on Instagram or TikTok in FameUp, you have the option of rating and leaving feedback for the collaboration. These are public and will reflect your satisfaction related to the collaboration with that individual.
Of course. The advantage of using FameUp is that you don’t have to worry about the legal and fiscal terms of working with local influencers. All the FameUp local influencers have signed a legal contract and, at the end of each paid collaboration or campaign, you’ll receive the invoice on your email address.